Important Client Update: Digital Signing Changes & New ID Requirements

Important Client Update: Digital Signing Changes & New ID Requirements

We are implementing two important operational updates to improve the security and efficiency of your client experience. Please read the first item carefully, as it affects how you will receive and sign all future documents from us.

Here are the two updates you need to be aware of right now.

1. URGENT: Transitioning to FuseSign for Document Signing

⚠️ Action Required For All Clients

We are changing the way you receive and sign documents. If you do not check your text messages, you may miss critical signing deadlines.

To provide a more secure and streamlined experience, we are transitioning to FuseSign as our new digital signing platform. This change applies to every client moving forward.

FuseSign digital signing platform logo

How the new process works:

  1. Step 1: You will first receive a text message (SMS) from FuseSign advising that your documents are ready for signing.
  2. Step 2: You will then receive an email from FuseSign containing the actual documents for your review and electronic signature.
  3. Step 3: You must check both your SMS messages AND your emails to ensure prompt completion of your documents.
Immediate steps required: Please add 'FuseSign' to your phone's safe senders list and contact list today. Do not ignore text messages from this number, as they are your official notification to sign time-sensitive documents.

📖 What do these words mean?

  • Digital Signing Platform: A secure, legally compliant software system that allows you to sign documents electronically using a computer or mobile device, eliminating the need for printing, scanning, or mailing hard copies.

2. New Anti-Money Laundering Laws for Real Estate (Starting 1 July 2026)

The new Anti-Money Laundering and Counter-Terrorism Financing Amendment Act 2024 comes into force for real estate agents on 1 July 2026. These laws are designed to strengthen the ability of authorities to detect and prevent money laundering, organised crime, and terrorism financing.

White and red wooden house miniature on brown table (Source: Unsplash)

What this means for you: To comply with these new laws, enhanced checks have been implemented for all asset sales. When transacting, you may notice the following changes:

  • Enhanced Identity Verification: You will require more detailed identification checks for all parties involved in a transaction.
  • Proof of Funds: You may be ask for additional information regarding the source of funds for your purchase (e.g., bank statements showing the build-up of funds).
  • Beneficial Ownership: If you are buying through a company or trust, you will need to identify the individuals who ultimately own or control that entity.
These checks are a legal requirement, not a reflection on you. They help ensure the real estate market remains a safe and transparent place to transact.
What to do now: When preparing for a property transaction, ensure you have current, valid identification (like a driver's licence or passport) ready to present. If you are using a company or trust to purchase, please have your company register or trust deed on hand to speed up the beneficial ownership verification process.

📖 What do these words mean?

  • AML/CTF Laws: Anti-Money Laundering and Counter-Terrorism Financing laws. Federal laws requiring certain businesses (like real estate agents and accountants) to verify customer identities and report suspicious activities.
  • Beneficial Ownership: The real, human owners of an asset—even if the asset is legally held by a company or trust structure. Authorities require this information to ensure money isn't being hidden.

The Bottom Line

The transition to FuseSign is immediate and affects how you interact with us daily. Please take two minutes today to ensure your phone is set up to accept SMS notifications from FuseSign. Additionally, if you have a property transaction coming up, be prepared for the new identification and proof of funds requirements starting 1 July 2026.

Disclaimer: This news update is for educational purposes only and does not constitute formal financial or tax advice. Please consult a professional for advice specific to your situation.